Chapter two of Measure What Matters explains how to start measuring in an organization. One section talks about how to determine what is considered success. Before success can be achieved, it has to be defined. Measureable objectives have to be put in place before a program begins. Katie Paine gives six steps to choose and reach an agreement on measureable objectives.
1. Understand your background. List the outcomes of what you want to measure.
2. Assemble everyone on your team.
3. Ask them what they mean when they weren't successful. Write the responses on a flip chart.
4. Ask them what they mean when they were successful. Write the responses on a flip chart.
5. Ask them what their objectives are and write the responses on a flip chart.
6. After all of the objectives are listed, have everyone vote on the highest priority.
Paine shares how she does the last step. She gives everyone a page of sticky dots. Each person can choose how they use their dots. They may place all of their dots by one objective, or they may split their dots up among a few objectives. Once everyone has voted, the objective that has the most dots is measured first.
This system gives a company an agreed upon definition of success. Everyone will know how success is defined. As a result, it will be easier to judge performance.
I really enjoyed Paine's steps to figure out measureable objectives. It was easy to read and understand. I could see this system work for many companies. This gives everyone a voice and lets them choose the most important objective. After everyone knows what the success definition is, they can work together to reach the goals they have set for themselves. Also, when everyone knows how to reach success, they will have a better understanding on how to gain success. This can help the organization be more successful.
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